COVID-19 Response



COVID - 19 Response Update 07/23 /2020

To be in compliance with the COVID 19 Phase 2 ICAN must limit the amount of people in our lobbies.

Our lobbies will be closed until Washington State is in Phase 3.
We apologize for any inconvenience this may cause.
For reoccurring sessions your provider will meet you at your car for drop off and pick up.

COVID -19 Safety precautions ICAN has implemented:

  • All ICAN staff complete a COVID-19 health screening prior to coming to work 
  • Providers and kiddos practice social distancing during sessions 
  • ICAN has employed full time cleaners at both locations to sanitize daily
  • All adults (staff and caregivers) will be required to wear face coverings (masks, scarves, shields, handkerchiefs, etc…)
  • Entrance to the buildings for staff and famlies will be through the front door only 
  • ICAN has installed Thermal Temperature Scanners at the front entrance at both locations 
  • Anyone with a temperature over 100.4 will not be permitted to enter the building

03/27/2020

Below you will find a list of measures ICAN is taking while remaining in operation. What we are asking employees to do:

  1. Screening for any symptoms of COVID-19.
  2. Providers seeing patients in the facility are to practice social distancing for patient to patient contact. If possible, providers should also practice this with their patients except when necessary for treatment or programming.
    1. The recommended distance for social distancing is defined as outside 6 feet.
    2. This includes social skills programs.
  3. In the event a patient sneezes or coughs, no matter how many times, you are to have the patient wash hands for 20 seconds utilizing soap and water or provided hand sanitizer. a. You are also to wash your hands in the same fashion.
  4. If the patient is visibly ill, send them home or refer to our patient illness policy for guidance.
  5. Do not use shared materials as much as you can. One-time use items are best. Please discard these items after each use.
  6. In the event you utilize shared materials, you are to place them into the sanitization bin after each use. We will sanitize these materials before their next use.
  7. Wash the patient’s hands and your hands at the beginning of your session, in the middle of your session and at the end of your session.
  8. Prioritize as many of your patients as you can to access telehealth services or home-based services (Please follow hygiene guidance already provided for home-based services).
  9. We will not have department meetings.
  10. Staff can utilize space anywhere in the facility while working on administrative tasks to practice social distancing.
  11. In our South location, there are a number of places up in the Billing and admin are that will allow you to space yourselves.
  12. Sending frequent reminders and trainings on:
  1. Hand hygiene
    b. Respiratory Hygiene- Cover coughs or sneezes with a tissue, then throw the tissue in the trash and clean hands with soap and water or hand sanitizer (if soap and water are not readily available).
  1. Eliminate large group activities.
  2. Limit the number of children in each location.

15) Discouraging workers from using other workers’ phones, desks, offices, or other work tools and equipment, when possible. If necessary, clean and disinfect them before and after use.

 For Home Visits:

  1. Upon entering a home, immediately wash your hands (at least 20 seconds, with soap and warm water).
  2. Avoid touching your face as much as possible.
  3. Wash your hands often throughout the session.
  4. If soap and water are not readily available, use hand sanitizer that is at least 60% alcohol to clean your hands.
  5. If you would like to wear disposable gloves during your home session, they are available in the clinic to bring with you.
  6. Dispose of gloves, at a minimum, each time you leave a house or after you touch potentially infected surfaces.
  7. Limit contact as much as possible with fabrics and rugs as virus can live on these surfaces longer and are more difficult to clean.
  8. Practice social distancing within your session (from other family members and the client themselves) as much as possible.
  9. Sanitize your hands and any other materials you brought with you to the session after leaving the home.

As an organization we are:

1) Implementing flexible worksites (e.g., telework)
2)Implementing flexible work hours (e.g., staggered shifts)
3)Increasing physical space between employees at the worksite
4)Increasing physical space between employees and customers (
5)Implementing flexible meeting and travel options (e.g., postpone non-essential meetings or events)
6)Downsizing operations
7)Delivering services remotely (e.g. phone, video, or web)

facility we are:
1)Providing tissues and no-touch disposal receptacles.
2)Providing soap and water in the workplace. If soap and water are not readily available, use 3)alcohol-based hand sanitizer that is at least 60% alcohol. If hands are visibly dirty, soap and water should be chosen over hand sanitizer. Ensure that adequate supplies are maintained.
4)Placed hand sanitizers in multiple locations to encourage hand hygiene.
5)Placed posters that encourage hand hygiene to help stop the spread at the entrance to your workplace and in other workplace areas where they are likely to be seen.
6)Routinely clean all frequently touched surfaces in the workplace, such as workstations, keyboards, telephones, handrails, and doorknobs.   7)Using EPA-approved cleaning agents for use against the virus that causes COVID- 19. 8)We have dedicated cleaning staff to clean the facilities throughout the day. 

 8)Our cleaners have been instructed to focus on cleaning frequently used services.

Stay Healthy! 

03/13/2020

 

Dear Families of ICAN South,

There is a confirmed case of an employee with COVID-19 who is based in our south location in Bellevue. The employee went home feeling unwell on Thursday March 5th and has not entered the south location or any other facility since that time. The affected employee remains in self-quarantine and we are in full support of them as they recover.

We notified the patients who we know were in close contact with this employee. Close contact is defined as being closer than 6 feet for a prolonged period of time.

We have been working with the King County Public Health Department to determine our course of action. The Public Health Department did not recommend closing our facility and the risk of transmission for patients who were not in close contact with this individual is assessed to be low. If you are experiencing symptoms, please stay home and seek medical attention. Your health is our top priority and out of abundant precaution we will be closing our clinic the afternoon of March 13th, closed March 14th for deep cleaning and we will resume operations on Monday March 16th.

***Our North location has not been affected and will continue to operate normally.***

To find out more about what to do if you were potentially exposed to someone with confirmed COVID-19, please refer to the link below. https://www.doh.wa.gov/Portals/1/Documents/1600/coronavirus/COVIDexposed.pdf

ICAN remains committed to prevention of the virus and its spread utilizing the recommended protocols for cleaning, hand hygiene and social distancing described below.

Continuing to monitor the most up to date information.

We continue to access and use information provided by the CDC, WHO, DOH and Public Health – Seattle & King County to make decisions regarding safety and operations.

Stepping up our deep cleaning.

We are committed to cleaning high-traffic areas in our offices. This means door handles, toys countertops, frequently touched surfaces, frequently used spaces etc.

Recognizing the ongoing importance of hygiene.

We are communicating frequent reminders to our teams on the importance of hand hygiene, providing hand sanitizers, vinyl gloves, as well as highly encouraging employees who are not feeling well to stay home.

Recognizing the importance of social distancing.

We are committed to providing care in individual office spaces or being cognizant of spacing between patients within our current facilities. In efforts to ensure access to therapy, ICAN will be offering Telehealth for OT, PT and ST and in-home options for OT, PT and ST, and ABA therapy.

 

During this time of uncertainty, we would also like to offer some tips for managing the stress related to the COVID-19 virus.

  • Maintain your normal routine as much as possible.
  • Keep perspective and focus on facts presented by our scientific community.
  • Avoid news stories that report “the numbers” and add to a sense of panic and hysteria.
  • Talk with your kids about what’s going on, answering their questions in age-appropriate ways,

focusing on facts. Demonstrate and model effective mindfulness, emotion regulation, and calm.

  • Stay connected socially, even if it’s via technology. Use social media for support and connection,

rather than for reading news or engaging in hysteria.

  • Seek support from your therapist, keeping your appointments via phone or video, if you are

unable to come to the office.

  • Engage in daily self-care, including exercise, healthy nutrition, journaling, engaging in hobbies,

practicing meditation and mindfulness, connecting with your loved ones, and generally trying to

stay in the present moment as much as possible.

We want to thank you for your continued support throughout this difficult time for the ICAN community.

Warmest Regards,

Dan Stachelski, MS, CCC-SLP

CEO, ICAN

03/12/2020

Dear ICAN Families,

As a valued member of the ICAN community, we appreciate your continued commitment and support. With the recent news surrounding COVID-19 it is important that you remain informed and updated about ongoing preventative approaches being implemented at ICAN.

Continuing to monitor the most up to date information.

We continue to access and use information provided by the CDC, WHO, DOH and Public Health – Seattle & King County to make decisions regarding safety and operations.

Stepping up our deep cleaning.

We are committed to cleaning high-traffic areas in our offices. This means door handles, toys countertops, frequently touched surfaces, frequently used spaces etc.

Recognizing the ongoing importance of hygiene.

We are communicating frequent reminders to our teams on the importance of hand hygiene, providing hand sanitizers, vinyl gloves, as well as highly encouraging employees who are not feeling well to stay home.

Recognizing the importance of social distancing.

We are committed to providing care in individual office spaces or being cognizant of spacing between patients within our current facilities. In efforts to ensure access to therapy, ICAN will be offering Telehealth for OT, PT and ST and in-home options for OT, PT and ST, and ABA therapy.

There is a possibility that telehealth may be covered by your insurance. ICAN will run a benefit check for you, but we highly recommend that you reach out to your insurance provider to confirm your coverage

If you are interested in scheduling Telehealth or in-home therapy for your child, please call us at #425-657-0620 for our Bellevue South location and   #425- 644-6328 for our Bellevue North location.

We are truly grateful for your continued support through this challenging time.  



03/09/2020 

At this time, ICAN remains open for individual therapy and group sessions.  We support our community in making individual decisions to limit person to person contact, and will be making tele-health an option for  families that choose to cancel in-person visits. Please contact us  if you would like to have a video-based therapy session.

 

ICAN is following safety measures recommended by the Public Health  while continuing regular operations of our clinics to reduce the risks to our ICAN families. We believe these steps will help reduce exposure to COVID-19 opportunities for exposure. These steps align with precautions being implemented by our fellow pediatric clinics and continue to support normal day to day operations, per Public Health recommendations

ICAN is a public setting with plenty of social interaction and it’s understandable that everyone is concerned about how children will be affected. Health officials from Public Health – Seattle & King County and the CDC weighed recommendations for pediatric clinics very carefully:

  • The available data about COVID-19 cases has shown that children and youth have not been high risk groups for serious illness from this virus. Most confirm cases have occurred in adults, while COVID-19 infection in children tends to be more like a common cold or a mild fever.
  • Public Health recognizes pediatric clinics are doing the important work of providing education and therapy for our children, which they do not want to disrupt unless there are known coronavirus exposure risks.

For these reasons, Public Health is not recommending closing at this time as there are no confirmed cases in our clinics. As much as possible, children should be allowed to carry on with their normal activities. (If there is a confirmed case of COVID-19, Public Health will notify and work with us to determine the best response measures.) Per recent Public Health guidance:

Attendance Considerations:

Here is guidance to consider when making a decision about sending your child to therapy:

  • If your child is currently showing any signs of illness, please keep them home.
  • If anyone in your household currently has flu-like symptoms, please keep your child home.
  • If your child is showing signs of illness and has possibly been exposed to a patient with COVID-19, please keep them home and contact your healthcare provider.
  • If any member of your household is at high risk from COVID-19, you should consider keeping your child home. 

Stay Connected: 
Please continue to watch our website, social media, and E-News for new information.

Thank you for your understanding during this time.